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AOL Mail 9.0/AOL Web Browser Troubleshooting

Related FAQs


I can't find Smiley Central in my AOL Mail 9.0 account. Where is it?
If you have tried to compose a message in your AOL Mail 9.0 account and cannot find Smiley Central, please check that you successfully downloaded Smiley Central version 1,1,1,10 or higher. (Not sure? Click here to download.)

If you have, close your AOL Mail system. Then open it again and compose a message. You should see the Smiley Central button at the top of your compose message window.

Here's what to look for - Click here to see a picture

NOTE: Smiley Central is not compatible with any version of AOL Mail other than version 9.0 for Windows.

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How do I know if I have the most recent version of Smiley Central for AOL Mail 9.0 and the AOL Web browser?
The easiest way to know is to check your Web browser and/or AOL email client. Smiley Central is compatible if you see the My Web Search toolbar on your browser and the Smiley Central button on the Compose Message page of AOL Mail. If you don't see either, first close your AOL built-in Web browser/AOL Mail client, open it again, and it should appear.

Here's what to look for:

AOL Mail - Click here to see a picture
AOL Browser - Click here to see a picture

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I don't see Smiley Central or the toolbar on my AOL browser. What do I do?
If you have downloaded Smiley Central and are not seeing the Smiley Central button or the toolbar on your browser, you are likely experiencing one of two scenarios:

1)  You did not close all your open browsers once you downloaded Smiley Central. Please do this now and then reopen a new browser.

2) You may need to enable the toolbar through your browser's menu. To do this, click on the "View" menu option, then select "Toolbars".  You will see "My Web Search" listed in the dropdown - make sure that there is a check mark next to it.  If there is no check mark, click on it in order to enable your toolbar. (Click here to see a picture)

If the toolbar does have a check mark but is not visible on your browser, clear the check mark by clicking on the name of the toolbar. Then repeat the steps above to re-enable it. The toolbar should now appear.  (Click here to see a picture)

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How do I add smileys to my webmail account using the AOL Web browser?

1) Open a Compose Message screen in your web-based email account. You must be using the rich-media version of your email account. (Click here to learn how to do this.)

2) Click the Smiley Central button on the My Web Search toolbar attached to your AOL browser. (Click here to see a picture)

3) Select a category and click on the smiley icon you would like to add - that smiley will now appear in your email.

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Can I enable/disable Smiley Central within AOL Mail 9.0/AOL Web browser?
Yes - simply open an Internet Explorer browser and:

1) Find the "My Web Search" button on your toolbar and click the down-arrow
2) Select "Enable/Disable Features"
3) Check the box next to "AOL 9.0 Email and Browser" to enable, uncheck the box to disable
4) Click "Save Changes"

Be sure to close your AOL Web browser, then re-open for your changes to take effect.

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Can I do a search for a specific smiley within the Smiley Central application?
Yes! Just enter a keyword or phrase in the Search box found at the bottom of your Smiley Central application. Once you do, smiley search results will appear in the right-column window above the search box.

Tip: When looking for a match to a multiple-word search, be sure to put the words or phrase inside quotation marks. You'll get better smiley search results!

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Why does Smiley Central include a promotional ad at the bottom of my outgoing emails?
As you know, Smiley Central is 100% FREE.  This promotional copy allows us to cost-effectively promote our product to a very targeted audience - namely, people who are receiving emails containing our smileys.  In other words, it's a great way for us to get the word out about smileys and continue to offer you thousands of smileys for free.

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How do I remove the Smiley Central promotional ad that appears on my outgoing emails?
This promotional ad is a very cost-effective way for us to spread the word about smileys and to continue offering you thousands of smileys completely free of charge. As such, we hope that you will keep the promotional footer and continue to tell your friends about Smiley Central. We do understand, however, that the promotional footer isn't right for everyone.  If you would like it removed from your outbound emails, please click here and follow the simple instructions.

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Can I copy and paste a smiley into another document, like Word or PowerPoint?
Yes - you can paste a smiley into nearly any document that accepts images. To do so, right-click on the desired smiley and highlight the "Copy" option. Then use the Paste command (Ctrl-V) to place the smiley in your document.

Please note: The copy-and-paste feature is not compatible with Custom smileys, and smileys cannot be pasted into instant messages. Animated smileys will not animate in word processing documents, and will only animate when a PowerPoint document is being displayed as a slide show.

Having trouble? If you downloaded Smiley Central prior to 3/11/04, click here to upgrade to the latest version. It's FREE!

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Can I move the Smiley Central window off my toolbar and around my screen?

Yes - to move Smiley Central around your screen, click on the title bar that runs across the top of your Smiley Central window (click here to see a picture). Then just drag the window anywhere you want on your computer screen. The window will remain open until you close it or, if you have enabled the Auto Close feature, until you add a smiley to your email message.

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When I try to access my company Intranet site via my browser, I get search listings instead. Why - and how can I resolve this issue?

In some cases, users who have been trying to access an Intranet site are getting search listings rather than the Intranet site, itself. If you're experiencing this scenario, you will need to disable our Search Assistant. (No worries - this will not uninstall search from the toolbar.)

1) Find the "My Web Search" logo on your toolbar, and click the down-arrow
2) Select "Enable/Disable Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"

The Search Assistant feature has been disabled. Close all your browsers and open a new one to access your Intranet site.

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