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IncrediMail Troubleshooting

UPDATE: If you downloaded Smiley Central prior to 9/2, please click here to upgrade to the latest version of Smiley Central compatible with the most recent build of IncrediMail. (It's free.)

Related FAQs


 

I can't find Smiley Central in my IncrediMail account. Where is it?
If you cannot find Smiley Central on your IncrediMail system, please check the following three items:

1) Have you successfully downloaded Smiley Central? (Not sure? Click here to download.) If you have, close your email system. Then open it again and compose a message. You should see the navigation bar with the Smiley Central button, search box and more in the Compose/New Mail screen.

Here's what to look for: Click here to see a picture

2) You must have Internet Explorer 5.5 or above installed on your computer.

3) You should maximize your Compose/New Mail window. Smaller size windows can hide the Smiley Central button. Maximizing your window will show all your navigation buttons, and prevent the Smiley Central window from obscuring your email text. To maximize, click the "" button on the top-right corner of your Compose page.

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How do I know if I have the most recent version of Smiley Central for IncrediMail?
The easiest way to check is by composing a message in your email system, or check your Web browser. Smiley Central is compatible if you see the navigation bar/Smiley Central button within the Compose window. If you don't see it, first close your IncrediMail system, open it again, and it should appear.

Here's what to look for: Click here to see a picture

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When attempting to insert a smiley, I get the message "Sorry, Smiley Central can't add smileys on this page." Why?
You are likely using an older version of Internet Explorer (Internet Explorer 5.01 or below). You must be using IE version 5.5 or above. To upgrade, click here.

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Do I need to save all my smiley icons into my IncrediMail smiley folder?

Nope! To add a Smiley Central smiley to your message, just click the Smiley Central button on the navigation bar in a Compose Message screen, find the smiley you would like to add, and click on it. It will automatically be added to your message. No need to store or save any of our smileys to your IncrediMail smiley folder. Smiley Central smileys are always just a click away!

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Can I enable/disable Smiley Central within IncrediMail?
Yes - simply open an Internet Explorer browser and:

1) Find the "My Web Search" button on your toolbar and click the down-arrow
2) Select "Enable/Disable Features"
3) Check the box next to "IncrediMail" to enable, uncheck the box to disable
4) Click "Save Changes"

Be sure to close your IncrediMail client, then re-open for your changes to take effect.

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Can I do a search for a specific smiley within the Smiley Central application?
Yes! Just enter a keyword or phrase in the Search box found at the bottom of your Smiley Central application. Once you do, smiley search results will appear in the right-column window above the search box.

Tip: When looking for a match to a multiple-word search, be sure to put the words or phrase inside quotation marks. You'll get better smiley search results!

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Why does Smiley Central include a promotional ad at the bottom of my outgoing emails?
As you know, Smiley Central is 100% FREE.  This promotional copy allows us to cost-effectively promote our product to a very targeted audience - namely, people who are receiving emails containing our smileys.  In other words, it's a great way for us to get the word out about smileys and continue to offer you thousands of smileys for free.

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How do I remove the Smiley Central promotional ad that appears on my outgoing emails?
This promotional ad is a very cost-effective way for us to spread the word about smileys and to continue offering you thousands of smileys completely free of charge. As such, we hope that you will keep the promotional footer and continue to tell your friends about Smiley Central. We do understand, however, that the promotional footer isn't right for everyone.  If you would like it removed from your outbound emails, please click here and follow the simple instructions.

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Can I copy and paste a smiley into another document, like Word or PowerPoint?
Yes - you can paste a smiley into nearly any document that accepts images. To do so, right-click on the desired smiley and highlight the "Copy" option. Then use the Paste command (Ctrl-V) to place the smiley in your document.

Please note: The copy-and-paste feature is not compatible with Custom smileys, and smileys cannot be pasted into instant messages. Animated smileys will not animate in word processing documents, and will only animate when a PowerPoint document is being displayed as a slide show.

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I don't see Smiley Central or the toolbar on my browser. What do I do?
If you have downloaded Smiley Central and are not seeing the Smiley Central button or the toolbar on your browser, you are likely experiencing one of two scenarios:

1)  You did not close all your open browsers once you downloaded Smiley Central. Please do this now and then reopen a new browser.

2) You may need to enable the toolbar through your browser's menu. To do this, click on the "View" menu option, then select "Toolbars".  You will see "My Web Search" listed in the dropdown - make sure that there is a check mark next to it.  If there is no check mark, click on it in order to enable your toolbar. (Click here to see a picture)

If the toolbar does have a check mark but is not visible on your browser, clear the check mark by clicking on the name of the toolbar. Then repeat the steps above to re-enable it. The toolbar should now appear.  (Click here to see a picture)

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