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Install/Uninstall FAQs

Install
 - How do I install Smiley Central?
 - How do I upgrade to the current version?

Install Errors
 - I use a firewall/proxy software and am having trouble installing. Why?
 - Smiley Central is "Initializing," but it never completes the process
 - I am told to look for a Verisign pop-up, but it never appears
 - When I click "Yes" on the Verisign pop-up, install does not start
 - When I try to install, I'm told "It appears you already have Smiley Central"
 - I no longer see the toolbar/Smiley Central button after I upgrade to the latest version
 - I am getting Error code 69031
 - I am getting Error code 38670

 
Uninstall
 - How do I uninstall Smiley Central from all applications?
 - How do I disable Smiley Central from individual applications?
 - How do I remove the Smiley promotional ad that appears on my outgoing emails?
 - How do I remove the feature which provides suggested search listings when I mistype or enter an incomplete word or URL into my browser?

Uninstall Problem or Errors
 - I tried to uninstall, but it didn't work. How do I get Smiley Central off my machine?
 - I'm getting a Javascript error/blank window when uninstalling

 


 How do I install Smiley Central?

Installing Smiley Central is easy! Just go to http://www.smileycentral.com and click on the button. You will then get a Verisign pop-up that looks like this:

Click "Yes". Smiley Central will then finish downloading! When installation is done, you will receive a confirmation message.

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How do I upgrade to the current version of Smiley Central?

We often make improvements to Smiley Central that require a free software upgrade.
To upgrade to our latest version at any time, go to: http://www.smileycentral.com/upgrade.jsp.

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Install errors
 

I use Norton Internet Security, Zone Alarm, or similar firewall/proxy software and am having trouble downloading Smiley Central. Why?

The most common problem when downloading or installing Smiley Central occurs when running such software. If you are running one of these types of products, try temporarily disabling it, then go back to www.smileycentral.com to try the download process again. You can reactivate your firewall/proxy software once the download and installation of the toolbar and Smiley Central is complete.

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Smiley Central is "Initializing," but it never completes the process.

If you are experiencing difficulties downloading Smiley Central through www.smileycentral.com, please try the following:

  1. Go to http://help.smileycentral.com/install.html
  2. You will be prompted with a "File Download" window. Select "Save" and save the file on your computer.
  3. Open the program. It should successfully download and install itself.
  4. Close and re-open your Web browser.

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I am told to look for a Verisign pop-up, but it never appears.

If you are experiencing difficulties downloading Smiley Central through www.smileycentral.com, please try the following:

  1. Go to http://help.smileycentral.com/install.html
  2. You will be prompted with a "File Download" window. Select "Save" and save the file on your computer.
  3. Open the program. It should successfully download and install itself.
  4. Close and re-open your Web browser.

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When I click "Yes" on the Verisign pop-up, install does not start.

If you are experiencing difficulties downloading Smiley Central through www.smileycentral.com, please try the following:

  1. Go to http://help.smileycentral.com/install.html
  2. You will be prompted with a "File Download" window. Select "Save" and save the file on your computer.
  3. Open the program. It should successfully download and install itself.
  4. Close and re-open your Web browser.

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When I try to install, I'm told "It appears you already have Smiley Central."

Our system indicates that Smiley Central is already installed on your computer. If you have not done so already, please try restarting your computer. If you still do not see Smiley Central on your Web browser please return to www.smileycentral.com and try downloading again.

If you continue to see the "It appears you already have Smiley Central" message after following the steps above, click here to visit our Upgrade page and download our latest version of Smiley Central.

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I no longer see the toolbar/Smiley Central button after I upgrade to the latest version.

In order to verify that your browser is set to allow the toolbar to be displayed, please try the following:

  1. At the top of Internet Explorer, click on the "Tools" menu
  2. Select "Internet Options"
  3. On the resulting window, click the "Advanced" tab (in the upper-right corner)
  4. Under "Browsing", check to see if there is a check mark in the box next to "Enable third-party browser extensions (requires restart)." If there is no check in this box, please click on it to check it, then close and re-open your IE browser. My Web Search (or My Total Search) should now be an option under "View -> Toolbars".

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I am getting Error code 69031.

You may have received this error due to insufficient hard drive space or a fragmented hard drive. You may wish to run scan disk on your hard drive to free up unallocated space and repair any disk errors.

After doing this, please try installing Smiley Central again. If you continue to receive an error, please follow the instructions below to uninstall Smiley Central with an uninstall application we have created.

1) Please click here to download the uninstall application.

2) You should be prompted to either open or save the file.

If you choose to open the file: An uninstall procedure will follow. Please select the appropriate options from the presented screen to remove this.

If you choose to save the file to your local drive: Double-click on the saved file after the download is complete. You will then be presented with the uninstall procedure. Please select the appropriate options from the presented screen to remove this.

Please note that you will continue to see the toolbar until you close and reopen all instances of your Web browser or Explorer.

After the uninstallation process is complete please go to www.smileycentral.com and install Smiley Central. If you continue to experience the same issues after having followed these instructions, please contact us.

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I am getting Error code 38670.

You may have received this error due to insufficient hard drive space or a fragmented hard drive. You may wish to run scan disk on your hard drive to free up unallocated space and repair any disk errors.

After doing this, please try installing Smiley Central again. If you continue to receive an error, please follow the instructions below to uninstall Smiley Central with an uninstall application we have created.

1) Please click here to download the uninstall application.

2) You should be prompted to either open or save the file.

If you choose to open the file: An uninstall procedure will follow. Please select the appropriate options from the presented screen to remove this.

If you choose to save the file to your local drive: Double-click on the saved file after the download is complete. You will then be presented with the uninstall procedure. Please select the appropriate options from the presented screen to remove this.

Please note that you will continue to see the toolbar until you close and reopen all instances of your Web browser or Explorer.

After the uninstallation process is complete please go to www.smileycentral.com and install Smiley Central. If you continue to experience the same issues after having followed these instructions, please contact us.

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Uninstall
 

How do I uninstall Smiley Central from all my applications?

If you downloaded Smiley Central after March 11th:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (Smiley Central)" or "My Total Search (Smiley Central)"
4) Click "Remove." Smiley Central and the toolbar have now been uninstalled.

If you downloaded Smiley Central prior to March 11th:

Depending on when you downloaded Smiley Central, you may be able to follow the steps above. If these do not work, please do the following:

Web-based email users:
To remove Smiley Central and your toolbar, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search"**
4) Click "Remove." Smiley Central and the toolbar have now been uninstalled.
(Click here to see a picture)

**Some toolbar versions may say "My Way Search" or "My Way Speedbar."

Outlook, Outlook Express and IncrediMail users:
To remove Smiley Central and the navigation bar from your email system, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (Outlook, Outlook Express, and IncrediMail)"**
4) Click "Remove." Smiley Central and the navigation bar have now been uninstalled from your email system. (Click here to see a picture)

**Some toolbar versions may say "My Web Search (Outlook, Outlook Express, and IncrediMail)" or "My Way Speedbar (Outlook, Outlook Express, and IncrediMail)."

To remove Smiley Central and the toolbar from both your email system AND your browser, you must do the following:

1) From your computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (Smiley Central)"**
4) Click "Remove." Smiley Central and the toolbar have now been uninstalled from your email system and your browser. (Click here to see a picture)

**Some toolbar versions may say "My Way Search (Smiley Central)" or "My Way Speedbar (Smiley Central)."

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How do I disable Smiley Central from individual applications?

Simply open Smiley Central and:

1) Click the "Preferences" button at the top of your Smiley Central window
2) Click the link under the "Enable/Disable" header
3) Check the box next to any application you wish to enable, uncheck the box to disable
4) Click "Save Changes"

Be sure to close any applications you have open, then open for your changes to take effect.

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How do I remove the Smiley Central promotional ad that appears on my outgoing emails?
This promotional ad is a very cost-effective way for us to spread the word about smileys and to continue offering you thousands of smileys completely free of charge.  As such, we hope that you will keep the promotional footer and continue to tell your friends about Smiley Central.  We do understand, however, that the promotional footer isn't right for everyone. If you would like it removed from your outbound emails, please click here and follow the simple instructions.

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How do I disable the feature which provides suggested search listings when I mistype or enter an incomplete word or URL into my browser?

If you downloaded Smiley Central after March 11th:

1) Find the "My Web Search" or "My Total Search" button on your toolbar and click the down-arrow
2) Select "Enable/Disable Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"

The Search Assistant feature has been disabled. Close all your browsers and open a new one for your change to take effect.

The steps above allow you to disable this feature. (You can enable it in the future by following the same steps and checking the box next to Search Assistant.) If you wish to uninstall Search Assistant from your computer, you will need to uninstall Smiley Central and your toolbar. To do so, please follow the steps in the question above.

If you downloaded Smiley Central prior to March 11th:

1) From your computer's Start button, select "Settings", then select "Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Way"**
4) Click "Remove." This toolbar feature has now been uninstalled.

**Some versions may say "Search Assistant - My Web Search."

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Uninstall Problem or Errors
 

I tried to uninstall, but it didn't work. How do I get Smiley Central off my machine?

While it is unclear why you experienced difficulty uninstalling Smiley Central and the toolbar (you may have deleted the toolbar uninstall files, so that the normal uninstall program is no longer available on your computer), we have created an uninstall application to help you remove the toolbar from your system. To do so:

1) Please click here to download the uninstall application.

2) You should be prompted to either open or save the file.

If you choose to open the file: An uninstall procedure will follow. Please select the appropriate options from the presented screen to remove this.

If you choose to save the file to your local drive: Double-click on the saved file after the download is complete. You will then be presented with the uninstall procedure. Please select the appropriate options from the presented screen to remove this.

Please note that you will continue to see the toolbar until you close and reopen all instances of your Web browser or Explorer.

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I'm getting a Javascript error/blank window when uninstalling.

This can occur if you or a program running on your computer removed a part or parts of the program by means other than the uninstall process. You may have deleted the toolbar uninstall files, so that the normal uninstall program is no longer available on your computer.

If you have experienced this problem while uninstalling, please follow the steps below to use the uninstall application we have created to help you remove the toolbar from your system:

1) Please click here to download the uninstall application.

2) You should be prompted to either open or save the file.

If you choose to open the file: An uninstall procedure will follow. Please select the appropriate options from the presented screen to remove this.

If you choose to save the file to your local drive: Double-click on the saved file after the download is complete. You will then be presented with the uninstall procedure. Please select the appropriate options from the presented screen to remove this.

Please note that you will continue to see the toolbar until you close and reopen all instances of your Web browser or Explorer.

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